Hello! As a former provider at Kwan Yin Healing Arts, Dr. Chloe Scheel now offers care through her private practice, Simply Natural Medicine. Her approach continues to reflect the philosophy of Kwan Yin Healing Arts—a compassionate, integrative model of healing that supports the whole person through personalized, root-cause care.

 

Charm EMR

This is the new charting and telemedicine platform I will be using moving forward. There are no downloads necessary. You can schedule an appointment without registering for a portal using the link above. You will be invited to join the portal prior to your first visit. Within the portal, you will be able to schedule future appointments, see treatment plans, seeing billing information, send portal messages, upload files, and more.

You should have received an invite to create a patient portal. Check your email (including your junk email) for the sender “Simply Natural Medicine” or “noreply@charmtracker.com” for a link.

If you are unable to find the link, please click here for a prewritten email to request a new link: Request Patient Portal Invite. All portal creation requests will be responded to within 24 hours.

Charm Patient Portal

Insurance Coverage

I will continue to bill your insurance as usual. Accepted insurances include Regence BCBS, United Health Care, Moda, Pacific Source, First Choice, Cigna, Aetna, and HealthNet (please verify Telehealth coverage).

I am no longer in network with Providence- Collective Health insurance at Simply Natural Medicine. Please see time of service rates.

Scheduling

If you are using Oregon Insurance, choose the option that starts with “Oregon Insurance”.
If you are paying time of service, you will see the visit type and cost clearly indicated.

We require all patients to keep a card on file as part of our standard office policy. This helps ensure smooth, efficient clinic operations with a small administrative team and prevents delays in processing charges related to scheduled services, administrative fees, or other agreed-upon care.

Patients will always be informed in advance before any payment is processed, and we do not charge cards without appropriate notice. If there is ever a concern or discrepancy, we will communicate directly and promptly correct any issues.

Having a card on file allows us to reduce administrative overhead and focus more time and resources on patient care rather than billing follow-up, while also ensuring continuity and consistency in our practice operations.

Card On File

I will continue to have access to your medical records through Kwan Yin. If you would like to have your medical records sent elsewhere, you will continue to be able to contact Kwan Yin Healing Arts for medical records requests and releases. Contact information remains the same. To call: 503-701-8766.

Medical Records

If you prefer to find a different provider, you may refer to your insurance directory or use the Portland Relocation Guide. You may request a copy of your medical records or have them transferred to your new provider by contacting Kwan Yin Healing Arts Center at their office.

Other Option

For general transition questions, please contact me directly at info@simplynaturalmedicine.org.

Medical questions?

  • PRIOR to 5/15/26

    • Please continue to use the Athena portal via Kwan yin Healing Arts.

  • AFTER 5/15/26

    • Please use the Charm portal system. You may need to create a portal (see above for instructions) to send a message. All portal creation requests will be responded to within 24 hours.

Questions?